Delivery of your order

Your order will be sent by 1st Class Royal Mail. If no-one is at your delivery address a collection slip will be left. If this is a problem please give an address where someone is available to sign for receipt of the package.

We aim to dispatch your order within 5 working days. We are not guaranteeing delivery within 5 working days.

If there is nobody to receive the item the postman will leave a card and return your order to the local collection office. Please take this card and some form of identity to the collection office named on the delivery card. If you want it left with a neighbour or any alternative to receiving the item in person please inform us when placing your order. Alternatively use your work address to receive a delivery.

What happens if my order has not arrived?

If you have not received the order within 5 working days of the dispatched date please contact us and we will give you the most up-to-date tracking information available from Royal Mail.

Please note royal mail do not acknowledge an item is lost until 15 working days have passed. for this reason we will not acknowledge an item is lost until the same period of time has passed. we will neither offer a replacement nor refund until we have acknowledgement from royal mail that the item is lost.